Job title: Ocean Freight Import/Export Coordinator
Job type: Permanent
Emp type: Full-time
Location: Felixstowe
  • Freight Forwarding/Project Forwarding
  • Operations/Customer Service
  • Sales/Commercial
Salary type: Annual
Salary: GBP £30,000.00
Job published: 2018-08-16
Job ID: 40585
Contact name: Lorne Jennings
Phone number: 01920 468811
Contact email:

Job Description




Job Description


Job Title

Ocean Freight Export/Import coordinator

Hours of Work

Mon – Fri 09.00 – 17.30hrs

Direct Reports

Dept. Manager / Director


Position Summary:


To arrange and monitor ocean freight shipments to and from outside of the EU, but mainly focusing on the Far East and USA. liaising with suppliers and partners to deliver a high level of service to our clients so their expectations are met and where possible exceeded. Assistance on import consignments when required.

Principle Duties: What are the major responsibilities of this position?




  • Maintain and develop relationships with customer.
  • To meet deadlines/requirements as per client requests.
  • Monitor Supplier performance.
  • Good file management and attention to detail.
  • Prepare Quotations in accordance with client’s request.
  • Booking vehicles with subcontractors in accordance with requirement
  • Complete required consignment documentation.
  • Complete export customs documents.
  • Ensure the correct export documentation is produced depending of country of destination.
  • Charging of own files
  • Assisting Colleagues during staff absences / holidays including imports

Key KPI’S: Measure of Success

  • To react promptly and proactively to client requests
  • Moment of truths handled correctly
  • To ensure deadlines are kept by monitoring suppliers
  • To develop a good working relationship with your client accounts.
  • Maintain files in accordance with procedure
  • To achieve operational standards



  • General - Comply with the Company Health & Safety policy and procedures and any other tasks deemed necessary by the management team
  • Any other duties that the company may reasonably ask you to perform which are within your expertise and skill sets.
  • Basic knowledge of UK customs procedures
  • 4 5 years’ experience in a similar role



  • Excellent communication verbal, written and interpersonal skills
  • Commercial awareness right service provider for task/job.
  • Positive, “can doattitude
  • Experienced with Microsoft Office packages e.g. word, excel, PowerPoint
  • Strong literacy and numeracy skills.
  • Strong organisational skills and ability to prioritise.
  • Attention to detail
  • Self-Motivated
  • Strong team ethic and share knowledge